Custom Home Security Systems
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Custom Security
"Raising The Standards To Protect What Matters Most"
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How do I test my monitoring?
Call the monitoring station at 800-230-6975 and give them your name and password to put the account in test. Then activate your siren for 20-25 seconds. Disarm the alarm system, and call the monitoring station back to see if signals were received.
What do I do if signal did not go through?
Call us at 919-872-0831 to request service.
What does FC mean on my keypad?
It means you had an alarm signal that was not received by the monitoring station. Call our office at 919-872-0831 for further assistance.
How do I update my monitoring call list?
Just call our office during business hours, or call monitoring at 800-230-6975 and update it with them. Your password will be required.
How do I cancel a dispatch for a false alarm
Provide your password to the operator when the monitoring station calls, or if you miss the call, please call monitoring at 800-230-6975 and tell them you wish to cancel a dispatch.
Can I monitor my alarm system without a landline?
Yes, there are cellular communicator units available to support most any alarm system. Please give our office a call, and we can advise you about your particular system or situation.
Can I operate my alarm system with an app on my phone?
Yes, call our office for more information.
Do my alarm system smoke detectors need to be cleaned?
Yes, alarm system smoke detectors should be kept free of dust and spider webs. Generally speaking, alarm system smoke detectors should be replaced after 5 years if false alarm occurs.
How long do batteries in wireless sensors last?
Most sensors use lithium ion batteries which typically last 3-5 years.
How long will my main system battery last?
These typically last 3-5 years as well.
Can I monitor my system using google fiber for my phone line?
No google fiber is not recommended and is not a reliable way to transmit signals. Cellular communicators are available as an alternative if you have google fiber but wish to monitor your alarm.